Frequently Asked Questions

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Business Central is a business management solution for small and mid-sized organizations that automates and streamlines business processes and helps you manage your business. Highly adaptable and rich with features, Business Central enables companies to manage their business, including finance, manufacturing, sales, shipping, project management, services, and more. Companies can easily add functionality that is relevant to the region of operation, and that is customized to support even highly specialized industries. 

Business Central provides functionality for common business processes in small and mid-sized companies, mainly within wholesale and professional services. However, more complex processes, such as assembly, manufacturing, service, and directed warehouse management are also supported.

Business Central includes standard configurations for most business processes, but you can change the configuration to suit your business' needs. From your Role Center, you can access assisted setup guides that help you configure certain scenarios and add features to Business Central. Several areas of business functionality must be set up manually.

Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. 

Dynamics 365 revolutionizes CRM and ERP by applying intelligence to all forms of data. It enables organizations to evolve from reactive business decisions to proactive insights that allow your employees to accelerate business results .

Microsoft has unified Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) within Dynamics 365 and Microsoft Power Platform. This combination of technology helps simplify the process of creating apps and sharing data across all Dynamics 365 applications. The combination also creates a set of purpose-built applications with threaded intelligence to connect front-office and back-office functions through shared data. Rich analytical capabilities provide organizations with deep insights into each functional area of their business. 

ERP systems help organizations manage their businesses with efficiency and flexibility. Bringing together finance, manufacturing, retail, supply chain, warehouse, and stock, enterprise resource planning systems are a critical tool in unifying operations across the many departments businesses must manage. Instead of disparate processes, communication challenges between departments, and outdated systems, enterprise resource planning systems provide insight and visibility across your business. 

CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimising your operating processes or making the most of your customer relationships or sales leads. 

 Streamlining workflow, speeding responses, and providing instant access to support, customer service software helps you meet customer expectations—which can be instrumental in maintaining brand perception.

Instead of the resource burden associated with operating support staff around the clock, customer service systems can provide an immediate response, no matter where your customers are located throughout the globe. Timely, effective service helps a customer maintain confidence in your product or service, supporting brand loyalty.